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hamood saber

IT Technical Support Specialist | Systems & Infrastructure Engineer

Riyadh, Saudi Arabia

Profile summary

IT Technical Support Specialist with 2 years of experience in Riyadh, Saudi Arabia, specializing in systems infrastructure and technical support. Experienced in administering Microsoft 365, managing point of sale deployments, and supporting multi-branch corporate operations within the GCC region. Committed to maintaining system uptime and delivering effective incident management.

Career highlights

Infrastructure and Identity Administration: Administered the Microsoft 365 tenant and Microsoft Entra ID by managing user accounts, security groups, licensing allocations, and Exchange email routing policies.

POS and Kiosk Deployment: Deploys, configures, and maintains Foodics POS systems and Self-Service Kiosks across branches while resolving touchscreen, payment gateway, and Epson thermal printer issues.

Partner and Delivery Integration: Manages partner dashboards and operational integration for delivery platforms including Jahez, Hungerstation, ToYou, Deliverect, and The Chefz.

Ticketing and Database Operations: Manages the IT ticketing lifecycle and support queues via Odoo Helpdesk while executing SQL Server queries for performance monitoring and transaction audits.

Key skills

TechnicalSelf-Service Interactive Kiosks (Hardware/Software Setup, Touchscreens, Mada/Payment Terminals) API/Webhook Troubleshooting Basic SQL Server Queries & Log Tracing
ProfessionalMicrosoft 365 Admin Center Microsoft Entra ID (Azure AD) Exchange Online Windows 10/11 User Lifecycle Management & Role-Based Access Control (RBAC) Foodics POS Deployment & Configuration Epson Thermal Receipt Printers End-to-end management of delivery aggregator dashboards (Jahez, Hungerstation, ToYou, Deliverect, The Chefz, Ninja) Menu Management Branch Operating Status TCP/IP DNS DHCP VPN VLAN basics Static IP Allocation Routers Switches Access Points Network Diagnostics Branch Connectivity Monitoring Desktop/Laptop Assembly & Troubleshooting Remote Support (AnyDesk, RustDesk, RDP) Incident Management Microsoft Defender for Endpoint CrowdStrike Falcon Odoo (Helpdesk & CRM) Technical Administration of Corporate Social Media Accounts & Access Controls Technical Documentation

Professional experience

IT Technical Support SpecialistJun 2024 - Present
International Dishes CompanyRiyadh, Saudi Arabia

Manages technical support operations and incident management for corporate users and multi-branch sites, overseeing system infrastructure, user administration, and vendor coordination.

  • Administers the Microsoft 365 tenant and Microsoft Entra ID by managing user accounts, security groups, licensing allocations, and Exchange email routing policies.
  • Deploys, configures, and maintains Foodics POS systems and Self-Service Kiosks across branches while resolving touchscreen, payment gateway, and Epson thermal printer issues.
  • Manages partner dashboards and operational integration for delivery platforms including Jahez, Hungerstation, ToYou, Deliverect, and The Chefz.
  • Oversees technical administration and security for corporate social media accounts through role-based access permissions, multi-factor authentication, and digital touchpoint integration.
  • Manages the IT ticketing lifecycle and support queues via Odoo Helpdesk while executing SQL Server queries for performance monitoring and transaction audits.

Education

Bachelor of Information Technology (BIT)Jan 2025
Arab Open University – Riyadh

Relevant Coursework: Computer Networks, Operating Systems, Database Management Systems, IT Service Management (ITSM).

  • Relevant Coursework: Computer Networks, Operating Systems, Database Management Systems, IT Service Management (ITSM).

Languages

Arabic · Native

English · Professional